An Introduction to Continuous Improvement

What is our mission

• Champion the use of tools and techniques that enable a never-ending cycle of improvement to succeed within the organisation.
• Train, enable, and support others to continuously improve their workplace processes, policies and to solve problems, by using CI tools and techniques.
• Play our part in creating an innovative culture of change that supports and drives the business forward.

How are we going to achieve our mission

• Promote a positive change in culture.
• Enable and encourage others to focus on and understand how they can meet their customer’s expectations.
• Promote the breaking down of organisational silos which enable customer’s expectations to be met.
• Use the skills and experience of everyone within Micronclean to grow and improve the organisation.

Lead by example and train others to

• Fix the underlying issues in a system or process rather than blaming the individual.
• Make controlled changes based on facts and data.
• Streamline workflows, processes, and policies.
• Reduce and eliminate waste.
• Solve problems which can cause frustration, consume time, or result in unnecessary cost through a structured process.
• Standardise and sustain what is critical to meeting the customers’ requirements.
• Capture and visualise what ensures we meet the customer’s requirements.