Customer Services – Meet the Team

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Get to know our staff members a little better - meet the customer services team.

Tracy Bailey

Customer Service Manager

Tracy has worked in her current role for 3 years, but joined the Micronclean family 7 years ago.

She is passionate about everything customer service, aiming to create positive experiences both internally and externally.

Tracy is a people person, friendly and approachable. Creating a harmonious work balance with other departments is very important to Tracy as she wants all processes to be fair and efficient. By creating a positive mindset and culture within the customer service office, she believes the business is represented in the best way possible.

Lemon curd sandwiches are Tracy’s favourite snack because they have nostalgic memories from her childhood.

Tracy’s favourite holiday destination is Tunisia, because she fell pregnant there despite thinking she couldn’t have any more children, making it a momentous milestone in her life.

 

 

 

Amanda Jones

Customer Service Coordinator

Amanda has worked for Micronclean for 3 years, with a passion for delivering excellent customer service to everyone she comes into contact with.

One thing you will notice about Amanda is that no matter what the task is, she will always be willing to get stuck in. She will not complain about the task at hand and will continue to complete it to the best of her ability.

Amanda’s favourite chocolate is a Terry’s Chocolate Orange. The reason being that it is BIG, but can still be eaten in one sitting…

Florida would have to be Amanda’s favourite holiday as she went to Walt Disney World when she was a child, which was amazing.

 

 

 

Anne Evans

Customer Service Coordinator

Anne joined the Micronclean customer service team 15 years ago and have been thriving in her role ever since.

Investigating customer queries has to be Anne’s favourite part of the job, finding the facts, answering and resolving any issues that may arise. During this process Anne likes to find better ways/processes so we can improve and provide even better services in the future. Working as part of a team is also very important to Anne.

Anne’s previous employment saw her working in both customer service and accounting roles, which gave her a lot of skills in communicating with people and investigating queries.

Galaxy is Anne’s favourite chocolate bar… it's just tastes so nice!

Anne has just taken up Tai Chi, which is something she has wanted to do forever and has finally got round to starting.

 

 

 

                                                                                                 Ashleigh Herbert

Customer Service Coordinator

Ashleigh started working for Micronclean 2 years ago, and has contributed a lot in this time.

Similar to Anne, getting to the bottom of things is what Ashleigh is passionate about. Understanding what may have caused a query and figuring out how to prevent it from happening in the future.

Ashleigh is currently undertaking the Future Leaders Internal Training Enterprise (FLITE) programme to progress within the company. She has also been supporting the export department, getting up to scratch with her export knowledge and helping deliver the high quality customer service we are known for both in the UK and internationally.

Crunchie’s are Ashleigh’s favourite chocolate bar… but only for now, as this changes regularly!

 Ashleigh’s favourite kind of holiday is a cruise, because you get to visit lots of places and it has something for the whole family.

 

 

 

Debbie Melia

Customer Service Consumables Coordinator

Debbie started to work at Fenland Laundries in 1983, moving into the stores department and then to Micronclean stores. She then transitioned into the R&D department before leaving the company in 2001. Debbie then joined us again back in 2008 selling and making appointments for our Business Development Managers for our Sterile Packs and Consumables range.

Due to Debbie’s wide range of experience across multiple departments, she has a good level of company-wide knowledge which is invaluable to any role.

Caramac is Debbie’s favourite chocolate bar. She doesn’t know why… she just LOVES them!

Debbie’s favourite holiday was to Salzburg in Austria – being in the snow, doing the Sound of Music Tour (which is apparently amazing), and having a horse carriage ride around the imperial gardens for her wedding anniversary. These are memories that still bring a tear to Debbie eyes.

Debbie’s motto is ‘once seen, never forgotten’.

                                                                                                

 

 

                                                                                                 Nicole Brown

Customer Services Coordinator

Speaking to potential customers and arranging appointments between them and our sales team is what Nicole is passionate about. She feels this builds good relationships with our customers and prospects.

Nicole’s previous employment gave her skills such as confidence in a customer facing role and telephone skills, all of which are skills she utilises in her current role at Micronclean.

Twix is Nicole’s favourite chocolate bar, because you get two! When you finish one, you have another one there waiting to be eaten.

Nicole’s favourite holiday destination is Ölüdeniz in Turkey.

 

 

 

Kylie Doy

Customer Service Administrator

Kylie has been working in her current role for 5 years. Prior to this, she worked as a customer service coordinator for 5 years.

In her current role, Kylie focuses less on customer facing enquiries and instead works ‘behind the scenes’ for our consumables range. She has enjoyed this change, getting to know a specific area of the company in greater detail.

Kylie is always full of good spirit which she finds is very useful if ever the office needs a boost of energy.

Galaxy is Kylie’s favourite chocolate bar as she enjoys how creamy it is.

Kylie favourite holiday was to Rome, Italy – because that is where she got engaged and it was all very romantic. Also, anyone who has met Kylie knows she loves pasta and wine!

 

 

 

                                                                                                 Rachel Cresswell

Customer Service Coordinator

Rachel has been working in this role at Micronclean for 23 years, an impressive achievement!

Making sure that customer complaints are dealt with efficiently and to their satisfaction is what Rachel is passionate about.

Rachel’s knowledge, due to length of time working for the company, means she is able to train new members that join the company. This is invaluable as knowledge sharing is very important across Micronclean and helps the business develop and grow.

Chocolate is Rachel’s favourite food and any will do… just not dark chocolate.

Rachel doesn’t mind what holiday she goes on, as long as she gets to relax!

 

 

 

Rosie Hayes

Rosie joined the team 2 years ago and shares a mutual passion with the rest of the department – ensuring the customer always leaves happy.

Organisation and the prioritisation of tasks is something that Rosie does very well in order to manage her workload. She is passionate about keeping on top of things and not letting things get missed.

Rosie’s favourite chocolate bar is an original Kinder Bueno, because you get the milk chocolate and the soft filling. Rosie finds it very hard to choose a favourite chocolate as there is a long list of contenders!

Traveling to Barcelona last year was Rosie’s favourite holiday. This was because it was really warm, there were great sights and great company. Rosie also loved the shopping in Barcelona.

 

 

 

                                                                                                 Kelly Green

Customer Service Export Coordinator

Kelly has been working for Micronclean for 7 years, but has 28 years of experience in the role.

Always looking out for what we can change to make a better experience for our customer is what Kelly is passionate about. She aims for customers to find it effortless to communicate and deal with Micronclean.

Kelly’s years of knowledge within the industry allow her to work independently when needed to achieve her goals, using the resources she has to hand.

A Starbar is Kelly’s favourite chocolate bar because she loves the peanut filling.

Once a year Kelly and her friends rent a chalet at Center Parcs, which is great for her as she loved spending time with family and friends.

 

 

You can call our customer service department on 01754 767 377.

Alternatively, you can submit any questions/requests about our range of products and services by clicking here.